Account Provisioning
Staff and client accounts are created once in Gateway - no duplicate records as new products are added later.
Cerenos
Every product.
One trusted foundation.
Cerenos is the platform behind Concourse, Retail, Gateway, and Sanctuary - operated by AvalonEleven, and built on an architecture that keeps public pages, payments, and products properly separated.
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How one account powers every product
Policy & Role Control
Gateway enforces role-based access so permission updates apply consistently across every connected product.
Unified Service Access
Sign in once, then move between Concourse, Retail, Sanctuary, and future Cerenos products with one trusted profile.
Security by design
A foundation built to keep every layer separate
Public & Payments
cerenos.net hosts every public page, along with onboarding and checkout - kept isolated from the products themselves.
Dedicated Product Subdomains
Every Cerenos product runs on its own subdomain under cerenos.app, so traffic and access stay cleanly isolated per service.
Independent Facilities Layer
AvalonEleven manages internal tooling and hosting infrastructure on its own systems, kept separate from anything public-facing.
FAQ
Common questions
No. Gateway is the shared access layer, so one account works across Concourse, Retail, Sanctuary, and every other connected product.
Permissions are managed centrally in Gateway. Once a role is updated, connected products inherit that policy without separate manual updates.
Public pages, onboarding, and payments live on cerenos.net; every product lives on its own cerenos.app subdomain. Separating them limits what any one surface can reach.
About
About Cerenos
Concourse centralises ticket capture, assignment, escalation, and audit history so support teams can track work clearly from first contact through resolution.
Paired with Gateway ACS, every Cerenos product shares one identity and access layer by default - AvalonEleven operates the infrastructure underneath, kept separate from anything public-facing.
Pricing
Plans built for every stage of growth
Cerenos brings together Concourse (support ticketing), Retail (point of sale), and Gateway (unified access control). Every product runs under one account system.
Most Popular
All-in-One Plan
Corporate Plus
Concourse, Retail, and Gateway ACS in one plan with 24/7 support and a dedicated contract manager.
Per month
€50.00(€600.00/yr • €1,260.00 for 3 years)
✓ 5 included seats
✓ Concourse ticket management
✓ Retail & stock control
✓ 24/7 technical support
✓ Dedicated contract manager
✓ Gateway ACS included
The simplest way onto Cerenos - one low monthly price with Gateway ACS, Sanctuary, and early API access included.
Essential
Cerenos Essential
For individuals and small teams who want identity, community, and API access without a full contract.
Per month
€4.00billed monthly
Per year
€48.001-year contract
3-year total
€144.00same great rate
- Gateway ACS identity included
- Sanctuary community & announcements
- Early access to experimental API features
Concourse support plans include Gateway ACS access for your entire team.
Starter
Entrepreneur
For smaller teams who need a reliable support desk.
Per month
€6.00billed monthly
Per year
€72.001-year contract
3-year total
€173.00Save 20%
- 5 client accounts
- 1 staff seat
- Ticket management & history
- Gateway included
Most Popular
Flagship
Professional
For scaling businesses that need speed and support visibility.
Per month
€10.00billed monthly
Per year
€120.001-year contract
3-year total
€288.00Save 20%
- 15 client accounts
- 2 staff seats
- Priority technical support
- Gateway included
Executive
Enterprise
For larger organisations needing higher limits and high-touch support.
Per month
€20.00billed monthly
Per year
€240.001-year contract
3-year total
€504.00Save 30%
- 30 client accounts
- 3 staff seats
- 24/7 technical support
- Gateway included
Retail plans include Gateway ACS for staff login management.
Starter
Entrepreneur
A lean retail setup for smaller shops getting started.
Per month
€10.00billed monthly
Per year
€120.001-year contract
3-year total
€288.00Save 20%
- Up to 3 registers
- Stock & category management
- Staff PIN login
- Gateway included
Most Popular
Flagship
Professional
For established operations needing multi-register support.
Per month
€20.00billed monthly
Per year
€240.001-year contract
3-year total
€576.00Save 20%
- Up to 6 registers
- Full stock ledger & audit
- Supervisor dashboard
- Gateway included
Executive
Enterprise
For large-scale or multi-site retail operations.
Per month
€30.00billed monthly
Per year
€360.001-year contract
3-year total
€756.00Save 30%
- Up to 12 registers
- Multi-site capable
- Dedicated contract manager
- Gateway included
Gateway is the identity layer included free with every plan - nothing extra to buy.
Included with every plan
Central account provisioning, role-based access, and single sign-on across Concourse, Retail, and Sanctuary.
Less admin, safer access
Permission updates apply everywhere at once, and account lifecycle events stay consistent.
Sanctuary is the Cerenos community and announcements hub.
Announcements & shared tiles
A central place for updates, quick-launch tiles, and team communication.
Connected by design
Sanctuary shares the same identity layer as the rest of Cerenos - no separate login, no extra account.
| Feature | Entrepreneur | Professional | Enterprise | Corporate Plus |
|---|---|---|---|---|
| Concourse (1-year) | €72.00/yr | €120.00/yr | €240.00/yr | €600.00/yr €1,260.00 total / 3yr |
| Retail (1-year) | €120.00/yr | €240.00/yr | €360.00/yr | |
| Included seats | 1 | 2 | 3 | 5 |
| Gateway ACS | Included | Included | Included | Included |
| 24/7 Support | No | Priority | Yes | Yes |
| Dedicated contract manager | No | No | Yes | Yes |
Registration is €11.00 per year per product, regardless of tier. 3-year contracts billed as a single total.